Potential Issues with UniFi Ultra Gateway (UCG) Version 4.x.x and Troubleshooting Solutions





Research Response

Based on the research, it appears that there are several issues with the UniFi Ultra Gateway (UCG) at version 4.x.x. Here are some of the problems reported by users:

  1. Instability: Some users have reported that their UCG becomes unstable after upgrading to version 4.x.x.
  2. Port failures: One user reported that one of their ports on the back of a UCG-Ultra failed due to a bad Ethernet cable.
  3. DHCP issues: Another user experienced DHCP-related issues with their Twinkly lights, causing network outages.
  4. Latency problems: Some users have reported higher latency on the Cloud Gateway Ultra.

It’s worth noting that some of these issues may be related to specific configurations or settings, and not necessarily a result of the firmware version itself.

To troubleshoot these issues, you can try checking for any updates to your UCG firmware, resetting your router, or adjusting your network configuration. Additionally, it may be helpful to reach out to Ubiquiti support or join online forums for more specific guidance on resolving these problems.

Here are some potential solutions to the identified issues:

  1. Instability: Try checking for any recent changes in your network configuration or environment that could be causing instability.
  2. Port failures: Inspect the Ethernet cables connected to your UCG-Ultra ports and replace them if necessary.
  3. DHCP issues: Consult with Twinkly support to resolve DHCP-related problems with their lights.
  4. Latency problems: Consider upgrading your network hardware or adjusting your configuration to optimize performance.

Keep in mind that these are just potential solutions, and it’s essential to investigate each issue individually to determine the root cause and most effective fix.

If you’re still experiencing difficulties after trying these suggestions, consider reaching out to Ubiquiti support for further assistance.